Whether you’re working with us or another external lead generation company, here are the three most-important things you should be asking:
1. Where did they get the data from and how did they get it?
The quality of the data is the single biggest factor in a campaign’s success or failure, it simply doesn’t matter how good the callers are or how brilliant the wider integrated campaign is – if you’re not speaking to the right people in the right business about something that is relevant and useful to them – your campaign will fail.
Name, Address, Phone number, Email.
This is the first step of every campaign and is a big part of what we do. If we can’t be sure the data is right, we go and check it at the source.
Yes, there are costs associated with this process. However, it’s significantly cheaper than running a campaign with a data list missing the right details.
2. Who is making the calls and what training do they have?
This is another big one – and whilst (we hope) this is painfully obvious, the measure of a good phone campaign is not the number of calls it’s the quality of the conversations. You need the people on the phone to be able to have a conversation with the prospect – not talk at them.
Whilst I’m sure there are industries where the old fashioned volume-first campaigns might still work. Badgering people with a quickfire phone script delivered by a bored robotic-sounding caller is not lead gen.
We recruit people with real experience both of the job they are doing and in life. People who can open up and have an educated and respectful conversation with the prospect – often over several calls from introduction to the point where they send a properly qualified lead across to the sales team.
3. What are they actually doing?
What is the point of the campaign? Most businesses want leads, but sadly, over the last few years, what makes a “lead” has become a real grey-area as the quality of calls has reduced.
Do you want someone who has finally agreed to have a conversation? No. What you want someone that’s been through a qualification process and have a genuine interest in buying!
Yes, this means you’ll probably get fewer “leads”, but it does mean the ones you do get are real leads! People who want what you have and haven’t just said yes to get off the phone.
All this means that you and your sales team are significantly more efficient and effective, as you’re only spending time on leads that are the most likely to turn into cash.
If you’d like to find out more about the best way to generate leads, then take a look at some of our case studies, or give us a call to chat on 0115 882 0116
